Privacy Policy

Introduction

Falcon Fibreglass cc (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Personal Information We Collect
We may collect the following types of personal information:
• Identity Information: Full name, identity or passport number.
• Contact Information: Email address, phone number, physical address.
• Financial Information: Banking details for payment purposes.
• Transactional Information: Records of purchases and interactions with us.
• Technical Information: IP address, browser type, and usage data when accessing our website.

2. How We Collect Personal Information
We collect personal information:
• Directly from you through forms, emails, or phone calls.
• Automatically through interactions with our website.
• From third parties where lawful and applicable.

3. Use of Personal Information
We use personal information for the following purposes:
• To provide products and services to you.
• To process payments and manage accounts.
• To communicate with you regarding orders, inquiries, and promotions.
• To comply with legal obligations.

4. Disclosure of Personal Information
We will not disclose your personal information to third parties except:
• When required by law or legal processes.
• To trusted service providers assisting us in our business operations (e.g., delivery services or IT support).
• With your prior consent.

5. Security of Personal Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

6. Retention of Personal Information
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights
Under POPIA, you have the following rights:
• To access, update, or correct your personal information.
• To object to the processing of your personal information.
• To request the deletion of your personal information.
• To lodge a complaint with the Information Regulator if you believe your rights have been infringed.

8. Cookies and Tracking
We may use cookies and similar technologies on our website to enhance user experience. You can manage cookie preferences through your browser settings.

9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
• Email Address: admin@falconfibreglass.co.za
• Website: www.falconfibreglass.co.za

10. Updates to this Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately.